Customer Retention
It's time to work deeper with your existing customer base!
I can help define and operationalize Customer Success (CS) strategies and programs to drive customer retention and revenue growth.
This is a 1-hour consulting call where we will discuss your desired related retention and upsell topic.
The best way to prepare for the call is to:
— Clearly outline your problem/opportunity
— Come prepared to discuss what you have tried in the past and any metrics you have to share.
Who am I?
Hi! I’m Kateryna Gordienko.
I have over 12 years of experience in Customer Success in B2B SaaS. I have successfully established Customer Success and Support processes from scratch, leading to improved customer retention at my current company, which boasts a large customer base.
Under my management, we achieved a Net Revenue Retention (NRR) of over 100%, a Customer Satisfaction Score (CSAT) of 100, and a Net Promoter Score (NPS) of 70 at my current company.
Currently, I work full-time as the VP of Customer Success at YouScan. In addition to my role, I also advise start-ups, write blog CS українською, and develop the Customer Success community CS українською.
Visit my Linkedin for more details.
I typically have weekly coaching sessions with founders or first-time Customer Success leaders at B2B SaaS companies.
Areas of Expertise:
- Customer Journey Mapping
Understand the stages your customers go through when interacting with your company to improve their experience and guide them to business outcomes.
- Onboarding and Review Programs
Implement strategy and playbooks that help you better understand customer needs, deliver value for customers, predict churn and find opportunities to customer grow.
Build step-by-step processes to guide your customers to their business outcomes.
Building aligned processes between CS-Support-Sales-Marketing-Product
Mentoring rising CS leaders