Андрій Лаба

Director of Service Management @ Edvantis

Про ментора

  • 8 років досвіду в B2B ІТ компаніях різного розміру і профілю;
  • Реструктурування та дизайн позиціонування B2B компаній (визначення сервісу і йог оінкорпорація в усі аспекти ланцюжка продажу/надання полуги);
  • Побудова процесів сервісного менеджменту, продажу, маркетингу, онбордингу в аутсорсингових компаніях;
  • Запустив спільний курс по Сервісному Менеджменту з УКУ;
  • Робота в ролі Product Owner: збір вимог, лідання discovery phaseб навчання business analysis.

Експертиза

Service Management, Change Management, Business Analysis, Process Design/Implementation, Team Management.

Досвід роботи

Edvantis
** Director of Service Management**
Sept 2020 - present
- Strategize the company’s positioning and identify the biggest areas of opportunity
- Lead cross-functional teams — from ideation and technical specification development to the commercial proposal creation
- Established and continue to improve new client engagement process
- Provide education for the top and middle management
- Manage a team of 15 people

Service Product Manager
Jan 2020 - Sept 2020
- Defined key company services (including marketing representation, legal contracts, and pricing models)
- Setup of knowledge management system to validate assumptions and conduct A/B testing
- Designed and implemented a new CRM process to support data-driven decision making

ELEKS
Service Product Manager / Strategic Initiatives Manager
Jan 2019 - Jan 2020*
- Refreshed Services Portfolio using JTBD metodology
- Successfully led change management/educational sessions for key offices within a company of 1500+ employees
- Introduced a knowledge management system that included the latest information for onboarding new hires in sales/marketing/delivery/executive management departments
- Created an extensive collection of materials to support Service Management, including 15+ marketing presentations, 20+ templates of SoW, 4 video explainers, and a delivery framework

Business Analyst
Apr 2017 - Dec 2018
- Mentored 7 people in Business Analysis and Requirements Management
- Helped deliver an innovative solution to the market within 3 months as part of a 15+ people team
- Developed an internal mobile application for employee engagement/communication
- Together with a data scientist created a new way to segment internal costs and estimate employee overheads

PatentSight - A LexisNexis Company
Team Lead / Senior Research Analyst
Jan 2015 - Mar 2017
- Interviewed and onboarded 5 new hires
- Successfully managed a team of 7 people at peak
- Accumulated enough knowledge in financial/intellectual property fields to act as an ambassador for the company
- Maintained a database, featuring all relevant M&A deals (announced and/or completed)

Освіта

IE Business School
Master of Business Administration - MBA, Business Administration and Management, General
(2022 - 2024)

Lviv Polytechnic National University
Master's degree with honors, Finance and credit
(2009 - 2014)

Нинішня посада: Director of Service Management
Компанія: Edvantis

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