Myroslava Tkachuk

Co-Founder & CEO at UKRAINIAN DIGITAL COMMUNITY

ABOUT ME

In communication and service, I have almost all my life.
I have extensive experience in creating and developing business communities, team development.
I know what a business networking is not in words, but in practice.
I'm always open for cooperation and new heights!

EXPERTISE

  • Community Development
  • Community Building
  • Start-ups
  • Customer Care
  • Mentoring

PUBLICATIONS

Legal basis of Agrarian Insurance Pool
Jan 1, 2013

EXPERIENCE

UKRAINIAN DIGITAL COMMUNITY
Co-Founder & CEO
Aug 2022 — Present (4 mos.)

Young Business Club
Head of Customer Service (Head of Department Business Managers)
Jun 2019 — May 2022 (3 yrs.)
Business club that unites young entrepreneurs under 45 years old. Over 1400 entrepreneurs in London, New York, Dubai, Kyiv, Kharkiv, Lviv, Odessa.
- directly and indirectly managed a team of 20 managers (recruit, interview, hire, and trains departmental managers, oversee the daily workflow of the department, provide constructive and timely performance evaluations;
- helping to develop and implement customer service policies in an organisation;
- finding ways to measure customer satisfaction and improve services;
- handling face-to-face enquiries from customers.
Head of Mentoring
Feb 2019 — Apr 2022 (3 yrs. 3 mos.)
Mentoring is a reciprocal and collaborative at-will relationship that most often occurs between a senior and junior entrepreneurs for the purpose of the mentee’s growth, learning, and business development.
My responsibilities:
- forming a request for a mentor;
- searching for a mentor;
- organization of a chat between the mentor and the menti;
- planning a meeting between a mentor and the menti;
- feedback on both sides after the meeting.
Project Manager YBC100
Nov 2018 — May 2019 (7 mos.)
Qualitative coordination of the participant during the participation in the Club and networking between the participants according to YBC standards

Inter-Risk Ukraine
Business Development Director
Aug 2016 — Nov 2018 (2 yrs. 4 mos.)
Inter-Risk Ukraine was incorporated in 1994.
The course business of the Company is provision of comprehensive legal services, in particular, debt collection during pretrial, judicial and enforcement proceedings, representation of customers in bankruptcy proceedings and other legal services.
Main responsibilities :
● Planning and coordinating the implementation of business plans and the penetration of new markets;
● Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas;
● Raising the company profile by attending expositions and seminars;
● Suggesting new projects such as product development to tap into new markets;
● Finding new clients and promoting sales to them;
● Fostering familiar relationships between clients and the business development team.

Kyiv Administrative Court of Appeal
Judge's assistant
Sep2015 — Aug 2016 (1 yr.)

Holosiivskyi District Court of Kiev
Judge's assistant
Feb 2013 — Aug 2015 (2 yrs. 7 mos.)

Global Bilgi (Ukraine)
Sales Manager
May 2012 — Dec 2013 (1 yr. 8 mos.)
Global Bilgi is the leader in the sphere of contact centers in Ukraine, with its 4 all over the country. Global Bilgi is among the three largest outsourcing contact centers of Ukraine, occupying 15% of the market.
I worked Sales Manager on the project "Viasat" (Vision TV).
● B2C sales ●
Responsibilities:
● Achieving growth and hitting sales targets;
● Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs;
● Present sales, revenue and expenses reports and realistic forecasts to the management team;
Achievements:
► Subscribing agreements with potential clients (110% of plan agreements in month).

EDUCATION

Kyiv-Mohyla Business School
Executive Development Program "Service school"
(Nov 2021 — Feb 2022)

Laba
People management
(Aug 2019 — Nov 2019)

University of the State Fiscal Service of Ukraine
Master's degree, Commercial law
(2014–2015)

National University of Life and Environmental Sciences of Ukraine
Bachelor's degree, Law
(2010–2014)

Current Role: Co-Founder & CEO
Company: UKRAINIAN DIGITAL COMMUNITY

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