How I can help:

• Top managers are dealing with support-related issues by themselves - the request to build a Support function from scratch.
• The number of incidents (tickets) increased dramatically - the request to scale a team or automate all processes.
• Customer engagement and satisfaction are not measured - the request to establish or develop Customer Success function.
• Clients do not repeat their orders/purchases - the request to focus on Customer Success.
• Need to increase project margin by replacing developers with tech engineers - request to start a Support function within the outsource.

My main expertise:

Customer Success & Support,
Customer onboarding/engagement/retention,
Customer relationships,
Account Management,
Team Management,
Processes organization and implementation,
People management & development, training, education & coaching.

Most relevant to:

• Top managers
• Customer Success Manager
• Account manager

About me:

Experienced Customer Care manager, with more than 12 years of working in FMCG & IT industries, specializing in building and scaling Customer Support/Success departments.
Eager to share obtained knowledge with everyone who strives to deliver the best possible service for end-user.

Read More about My Expertise Here>>