Command Central CAD Product Manager у Motorola Solutions

ПРО МЕНТОРА

Я почав свою кар’єру в ІТ у 2012 році, перейшовши з рекрутингу технічних спеціалістів на розробку вимог. До цього закінчив університет за спеціальністю «Маркетинг». Кілька років працював у сфері ІТ-продажів та маркетингових досліджень в українській аутсорсинговій компанії Miratech. Цей досвід допоміг мені в кар’єрі, попри нестачу технічних навичок/навичок програмування.

З 2012 по 2015 рік я працював в ELEKS переважно в eLearning. У 2016 році приєднався до SoftServe, щоб працювати над тим, що почалося як вдосконалення UI для постачальника софту з громадської безпеки — Spillman Technologies, який купили Motorola Solutions. SoftServe релокейтнув мене до Юти, там я працював з квітня 2017 року до грудня 2021 року. Протягом цього часу я працював як Product Owner і Product manager над функціями, які пізніше були впроваджені у сотню диспетчерських центрів 911 у США.

У січні 2022 року я приєднався до Motorola Solutions у Кракові, де зараз проживаю з дружиною.

Крім process modeling, визначення скопу та написання вимог, я проводив юзер-рисьорчі шляхом інтерв’ю та спостережень на місці, тестування юзабіліті для впроваджених продуктів та оцінки концепції дизайну.

Сьогодні я відповідаю за визначення road map всього продукту (12-24 місяці).

ЕКСПЕРТИЗА

Business Analysis
Enterprise Software
E-commerce

ПУБЛІКАЦІЇ

Agile Swarming 2022 — Building a product without customers
Agile Swarming April 2022 in Krakow

ДОСВІД РОБОТИ

Motorola Solutions
Product Manager (CAD Web Client)
January 2022 — Present (7 months)
Discover what to get built, build it and deliver to end users in public safety space (and then measure impact).

SoftServe
Command Central CAD Web Client Product Manager
December 2019 — December 2021 (2 years 1 month)
Working with a team of engineers, designers and other Product Managers I enhanced Motorola’s Command Central CAD with a number of capabilities necessary for a public release including state query, placing units on and off duty and address alerts. I also recruited a number of public safety agencies to conduct remote usability testing of product under development to acquire early
feedback. During this time together with UX I also developed a template now used for capturing user scenarios, requirements and other valuable information by other Command Central CAD product managers.
One of trainers at Arts and Crafts BA Course
October 2017 — December 2021 (4 years 3 months)
Paired by another experienced analyst from SoftServe, I was leading a class on Assumptions Validation through design experiments and customer development

FLEX CAD Product Manager (Contract)
February 2019 — June 2020 (1 year 5 months)
Product Manager working on enhancements in FLEX CAD utilized by 500+ public safety agencies in USA and primarily focusing on CAD incident management (911 call taking and dispatch).
Product Owner (Contract)
April 2017 — February 2019 (1 year 11 months)
Requirements definition, behavior and interaction design of features for CAD software used by 400+ public safety agencies in USA
Collaborating with end-users to validate designed workflows and consolidate
user requirements
Participation in the product's roadmap definition
Analyst
February 2016 — March 2017 (1 year 2 months)
Working on enhancements in an existing product in the public safety sector using a combination of user research, interviews and investigation of as is system workflows

CleverUp
Analyst in a Startup (Part-time)
November 2015 — June 2017 (1 year 8 months)
I was helping to launch a startup and develop software for schools practicing Montessori education approach. Working together with the founder and Project Manager, I helped shape the vision of the product as well as the scope of MVP. I have also assembled a development team that built the initial version of the product.
Other activities included:
- Working with UX designer to put together user flows that served as input to prototypes (using CJM / customer journey map and Use cases)
- Customer development to recruit Montessori teachers to learn more about domain problems and test our ideas (Linkedin, Surveys using typeform, Facebook groups)
- Conducting user testing together with UX designer to validate our assumptions about desired functionality and design
- Setup requirements development and documentation processes for ongoing development efforts (trello, asana, google drive)
- Finding a pilot site to test developed software in action (Montessori school in Utah)
This was one of the most exciting and interesting projects I have ever been involved into.

ELEKS
Business Analyst (presale activities)
July 2015 — January 2016 (7 months)
- Involved into communication with external stakeholders prior to contractual agreement to define business and stakeholder requirements
- decomposed high-level requirements into functional requirements together with System Architect and UX expert
- described and communicated identified requirements to external stakeholders for validation and approval
Activities
- reporting engine (government)
- applicant tracking system (US)
- localization quote management system
Requirements Engineer / Business Analyst
March 2012 — January 2016 (3 years 11 months)
BA working on an eLearning project. Responsible for:
- user stories describing core product features
- development of acceptance criteria and test cases review
- UI mockups and prototyping using Pencil, Balsamiq
- storyboarding and user interaction workflow description
- coordination of sprint work (to some extent) and deliverables
- communication with project stakeholders and development teams
IT Arena 2015 Product Stream Co-organizer
June 2015 — October 2015 (5 months)
- Responsible for product stream speaker selection and speaker support until participation in IT Arena (Business analysis, product management, UX)
- Organized dedicated workshops with leading speakers from Luxoft, SAP Design and Co-innovation center, UXPresso
- Worked with marketing, UX office, BA office to define marketing messages for speakers

Xyleme, Inc.
Requirements Engineer
April 2012 — February 2015 (2 years 11 months)
Served as a business analyst for two Xyleme products (feature/change requests for Studio Classic and full scope definition for Assessments Service/ Test Builder)

V Group
Account Executive
July 2010 — March 2012 (1 year 9 months)
- Preparation of client-specific marketing presentations
- Marketing research (IT market, IT suppliers)
- Search of partners and development of proposals in response to IT consulting RFPs for selected clients
- Reports development
- Technical recruiting

Miratech
Channel Manager / Direct Marketing
December 2008 — June 2010 (1 year 7 months)
Marketing Research (telephonic surveys, questionnaires with IT management/ C-level management handling IT budget and strategy for financial businesses)
Relations development
Business development reports (telemarketing)
Direct marketing planning (1 month and quarterly)
Research of local IT market and data mining

Adwiser.net INC
Business Development and PR (SOHO.net and OBOZ.net)
June 2008 — December 2008 (7 months)

Adwiser.net
Business Development
November 2005 — May 2008 (2 years 7 months)
Partnership and business development for an online media business
Marketing and planning for development of an online ad network (egaming niche)
Media kit development
Product development (new offerings for clients in terms of ad placement)

ОСВІТА

Європейський університет фінансів, інформаційних систем, менеджменту та бізнесу
Master, Marketing
(2008–2009)

International Christian University Kiev-Vienna
Bachelor, Marketing
(2004–2008)

LITS BA School

Luxoft Training Center