How can I help
I help Customer Care Managers define the weak core points, primarily when you are investing a lot of resources and "doing it all right" but it still doesn't work out as you want it to be!
The main examination
Customer Care
Data Analysis
Performance Management
Leadership
For whom the session will be useful
The sessions can be beneficial to you to
- Understand how to build new processes from scratch and scale them.
- How to look for the right performance metrics and develop a data-driven culture.
- Use your customers' feedback to fuel your company's growth!
About me
I work at Preply
You can learn more about my experience here>>
Customer care areas:
In-house contact center
Outsourcing contact center
Technical support
Help desk
Customer care skills:
Calls
Online chats
Email
Social media & messengers
Support service organization
CRM systems
SLA
Internal quality control
Traffic planning
Employee rating
Scripts
Customer interaction assessment (CES, CSAT, NPS)
Onboarding / Training
Knowledge bases
Customer journey
Automation, self-service
support e-NPS
Budgeting
Analytics
Language:
English
Ukrainian
German
Spanish
French
Swedish
Finnish
russian
Industries:
B2B
B2C
SaaS
Marketplace
Fintech
Crypto
Enterprise
Healthcare
AI / ML / Big Data
eCommerce
Advertising
Marketing
Education / Edtech
Web3
Metaverse
Mobile apps
Gamedev
Automotive
Retail
Real Estate
Banking
Insurance
Cyber Security
HR
Media
Sustainability / Eco
Governmental
Betting / Gambling
FMCG
eDocuments
HoReCa / Hospitality
DeepTech
Telecom
Donation the Armed Forces of Ukraine (except for the commission of the platform 20%):
30%