How can I help
I help Customer Care Managers define the weak core points, primarily when you are investing a lot of resources and "doing it all right" but it still doesn't work out as you want it to be!
The main examination
For whom the session will be useful
The sessions can be beneficial to you to
- Understand how to build new processes from scratch and scale them.
- How to look for the right performance metrics and develop a data-driven culture.
- Use your customers' feedback to fuel your company's growth!
I work at Preply
You can learn more about my experience here>>
Customer care areas:
In-house contact center
Outsourcing contact center
Customer care skills:Email
Social media & messengers
Support service organization
Internal quality control
Customer interaction assessment (CES, CSAT, NPS)
Onboarding / Training
AI / ML / Big Data
Education / Edtech
Sustainability / Eco
Betting / Gambling
HoReCa / Hospitality
Donation the Armed Forces of Ukraine (except for the commission of the platform 20%): 30%
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